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Hosted Call Recording

Hosted Call Recording

Business Systems cloud services portfolio incorporates technology from sister company OPEX Hosting. OPEX hosted call recording is an on-demand cloud service enabling customers to record all calls without the need for them to install and maintain expensive capital equipment on their premises.

The cloud call recording service can be customised to best suit the operational requirements of your organisation with various billing options available to ensure you receive the best value package.

How it works

The OPEX service captures the calls made to and from your business in the telephony network and stores them on your behalf for retrieval at your convenience. Calls are kept on-line and can be accessed at any time via a web browser on a PC or from a telephone handset.

Types of calls that can be recorded

The OPEX service ensures inbound and outbound calls can be recorded from any telephone, anywhere and that includes:

  • Call Centre Call Recording
  • Business landline Call Recording
  • Mobile Call Recording
  • VoIP Call Recording

Calls Storage and Archiving

Calls can be automatically deleted at the end of your nominated period. If recordings need to be kept for longer, however, they can be archived remotely or stored at a secure location or at your own premises if preferred. Alternatively additional storage space can be purchased.

Playback Options

Web - Web playback is the most common method with access via a website portal; you will be given a secure login, user-name and password which will enable you to search for calls and replay them instantly.

How much does it cost?

There is an initial one-off set-up charge for the hosted call recording service and once complete you will be billed for what you use on a pay-as-you-go basis. Reduced charges are available for large volume users.

Contact us on 0800 458 2988 or email us for further information on our cloud based services.