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Helen needs to extract calls for trade reconstruction

How do I extract calls for Trade Reconstruction?

This is Helen. Helen is the Head of Compliance for a large multi-national bank. 

She needs to identify potential risks before they happen.

Helen has just implemented a trade reconstruction/analytics tool.  She wants to integrate this tool with her existing call recording data, so she can proactively search the recordings for ‘high risk’ keywords and phrases.

It’s proving to be a challenge as the bank uses multiple call recording systems which are a mix of legacy, live and mobile.

Helen needs an extraction engine which isn’t going to care about what system she needs to extract from.  

What's the solution?

Wordwatch helped Helen integrate her data. It acted as a ‘layer’ in between all the call recording systems the bank had accumulated over the years and the banks trade reconstruction/analytics engine.  

Wordwatch was able to automatically extract the calls from all the different call recording systems, into the banks analytics engine and search these recordings for ‘high risk’ keywords and phrases being used by traders.

This made Helen’s job of keeping on top of trades and proactively searching for risks much easier.
 


Wordwatch Benefits


Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay


Wordwatch Features


Wordwatch Call Retrieval & Replay Wordwatch Call Retrieval & Replay

Wordwatch Call Retrieval & Replay

Wordwatch - Legacy Call Retrieval Advice Hub
 

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