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Global Partnership Alliance

Global Partnership Alliance

The Global Partnership Alliance brings together the existing international partnerships of Business Systems and Wilmac (a total of 18 partners across 39 countries, and growing!), to create a truly global support network with significant benefits for our customers.

At Business Systems, we are committed to providing excellent service and support to our customers – regardless of their location. As part of this commitment, Business Systems and Wilmac have formed our Global Partnership Alliance. This comprehensive partner support network allows us to provide call recording and workforce optimisation services and support on a global scale:

  • Americas
  • EMEA (Europe, the Middle East, and Africa)
  • APAC (Asia-Pacific)
  • CALA (Caribbean and Latin America)

With the Global Partnership Alliance, our customers have access to locally-sourced expert support that remains coordinated through a single point of contact at Business Systems for simplified management. Additionally, cost plans are standardized and SLAs are guaranteed. This consistency and reliability is how we show our commitment to customer satisfaction.

  • Global access to 100+ tier-3 level NICE certified engineers: All field service engineers are experienced, trained, and certified to the highest level
  • On-site capability for global locations: You will have access to the largest pool of certified tier-3 level engineers available globally to provide on-site assistance
  • Single source case management: All escalated requests will be handled, reported on, and tracked by a single point of contact at Business Systems
  • Reliability: We are committed to customer satisfaction and meet our SLA’s 100% of the time, wherever our customers operate
  • Full range of Business Systems’ service and support offerings: You will have access our Managed Services, Remote Management and Monitoring, System Health Checks, and more

The benefits of the Global Partnership Alliance global service and support offering include:

  • Centralized control
  • Simplified management
  • Standardized cost plans
  • Local expert support
  • Peace of mind – consistency and reliability
  • Quality guarantee – SLA’s are met or exceeded 100% of the time
  • Single point of contact/Single source case management
  • Economies of scale

To find out more about our global support capabilities , including our Global Partnership Alliance, contact us today or download the brochure below!

Global Partnership Alliance brochure