Skip to main content


We've all heard of the 'millennials'. But what does being a millennial mean in today's workforce and how can workforce management be just the trick to manage, engage, and empower this generation?

Join Business Systems’ Workforce Optimisation Consultant David Evans and The Forum’s Forecasting, Planning & MI expert Richard Abdy, in our webinar 'WFM Employee Engagement - why it matters' to explore how WFM can help contact centres better engage and empower employees through:

  • self-service
  • mobility
  • and gamification?

Missed it on the day? Here is a link to the webinar recording.