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Title: Bringing Quality Monitoring into the heart of the Contact Centre
Date: Thursday 15th June  

Time: 1PM UK Time

Topics covered:

  • Going over best practices in running successful Quality Monitoring (QM) programmes
  • Discussing the findings of our 2017 QM survey 
  • Hearing how technology has evolved to help bring QM at the heart of the Contact centre


  • Brent Bischoff, Quality Management Consultant & Training Specialist - Business Systems

  • Marcus Levit, Quality Monitoring Business Consultant – NICE EMEA
  • Chris Rainsforth, Community Development Manager - The Forum

Missed it on the day? Watch it in full screen by clicking here >