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Customer Strategy & Planning 2020

As members of The Forum, Business Systems will be taking part in their annual virtual conference - Customer Strategy and Planning 2020.

Business Systems Speaking Slot
Title: Inspired People Go Above and Beyond
Time & Date: 1st Oct - 12:30 

Our WPO Manager, Scott Budding and our Workforce Optimisation Expert, Alex Stenton-Hibbert will be sharing insights into:

  • Hear from our customer - UK Power Networks on how WFM helped them plan effective forecasts for scenario planning whilst also improving agent engagement levels
  • Understand how Zen Internet scheduled in 75 hrs of personal development time compared to 12
  • How to attract and retain high calibre staff to improve customer retention
  • Benefits of flexible working
  • Using COVID-19 as a time to try out new things such as split shifts
  • Showing agents, the value they deliver with key contact centre metrics

To view the full 2 day agenda, click here >

Interested in this event? Then find out more >

With over 30 years worth of experience, our expert consultants will be on hand hosting virtual roundtables and attending virtual sessions to showcase the latest in:

Call Recording
Cloud Contact Centre
Workforce Management
Back Office Workforce Optimisation
Quality Monitoring
Interaction Analytics
Customer Feedback
Robotic Process Automation