Events
Call & Contact Centre Expo 2019
Host: Prysm Media Group Ltd
Venue: ExCeL London
Date: 27/03/2019
End Date: 28/03/2019
Business Systems Stand Number: 360
If your a contact centre professional, then it's likely Call & Contact Centre Expo 2019 has already been marked out in your diary!
If we're right, then check out the Business Systems stand (Stand 360), because we will be showcasing a selection of our services including:
Call Recording | |
Workforce Management | |
Back Office Workforce Optimisation | |
Quality Monitoring | |
Interaction Analytics | |
Customer Feedback | |
Robotic Process Automation |
Find out more about this event >
**P.S. If contact centre back office operations is your thing, then don't miss our speaking slot at the conference!
Thurs 28th - Theatre Hall 23 - 14:45 - The Future of Workforce Blending
‘Blending’ front and back office operations using workforce optimisation techniques should be a priority for all customer-facing businesses. However, optimisation technology is still the preserve of the front office (contact centre) alone – this seminar provides practical suggestions on how contact centre optimisation processes can be introduced into the back office to improve the customer experience and shows why businesses should optimise resources, no matter where they sit in the workflow.
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About Us
Business Systems specialises in call recording technology and today ranks as the UK's most experienced provider with in-house expertise covering:- systems design, implementation and ongoing service delivery and support...