Call & Contact Centre Expo 2019

Business Systems Stand Number: 360

If your a contact centre professional, then it's likely Call & Contact Centre Expo 2019 has already been marked out in your diary! 

If we're right, then check out the Business Systems stand (Stand 360), because we will be showcasing a selection of our services including:

	Call Recording
	Workforce Management
	Back Office Workforce Optimisation
	Quality Monitoring
	Interaction Analytics
	Customer Feedback
	Robotic Process Automation

Find out more about this event >

**P.S.  If contact centre back office operations is your thing, then don't miss our speaking slot at the conference! 

Thurs 28th - Theatre Hall 23 - 14:45 - The Future of Workforce Blending

‘Blending’ front and back office operations using workforce optimisation techniques should be a priority for all customer-facing businesses. However, optimisation technology is still the preserve of the front office (contact centre) alone – this seminar provides practical suggestions on how contact centre optimisation processes can be introduced into the back office to improve the customer experience and shows why businesses should optimise resources, no matter where they sit in the workflow.