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Contact Centre Solutions

Whether your needs are for inbound, outbound or multi-channel contact centre, there are a range of solutions available to help you deliver outstanding customer service as well as increase employee engagement and productivity.


Upgrade your contact centre with:


Contact Centre Call Recording Solutions:

Call Recording Useful Resources


 

Call Recording Advice Hub 

  • Compliance
  • Storage and integrity of call recordings
  • Mobile call recording

Find out more >


Contact Centre Workforce Optimisation Solutions:

Workforce Optimisation Useful Resources


 

Workforce Management Advice Hub 

  • Workforce scheduling and forecasting
  • Agent self-service
  • Gamification

Find out more >

 

Speech Analytics Advice Hub 

  • Improve customer experience
  • Ensure compliance
  • Support agent training

Find out more >

 

Quality Monitoring Advice Hub 

  • Ensure better customer service
  • Targeted agent training
  • Increase in agent engagement

Find out more >


Contact Centre Robotic Process Process Automation Solutions:

 

Robotic Process Automation Useful Resources


 

Robotic Process Automation Advice Hub 

  • Improving customer experience 
  • Increase efficiency and reduce costs

Find out more >


Contact Centre Cloud Solutions:

 

Cloud Solutions Useful Resources


 

Cloud Solutions Advice Hub

  • Cloud vs Onpremise
  • Workforce management
  • Scale easily and efficienlty

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Contact Centre Solutions White Papers:


 

The State of Workforce Management in Contact Centres – 2017

Industry research on the state of Workforce Management technology in Contact Centres across the UK - 2017.

Find out more >