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Cloud Services

Cloud Services

Business Systems advanced cloud contact centre service solutions are deployed across some of the largest Contact Centres in the UK. Our customers are using our tools to reduce costs, enhance the customer experience and improve agent productivity.

Benefits of Cloud services:

  • Less Hardware, Less Hassle - With an on-premise solution, the installation and configuration can take up to several months to complete. In the cloud, however, implementations are much faster to deploy.
  • Cost Models - With many cloud based contact centre solutions, there is no upfront investment for hardware or software. The solution can be offered via a monthly subscription fee which usually includes training, support and maintenance.  Upgrades are included and can be automatically scheduled providing new features and functionality.
  • Scalability & Flexibility – Our cloud based solutions can scale to meet the changing needs of a growing business.

    Cloud Services | Business Systems

NICE inContact – Cloud Contact Centre Solutions

  • Scale operations up and down to meet demand
  • Integrating Omni channel Routing, Analytics, WFO, Automation and AI
  • Streamline service delivery with Automation & AI
  • Turn insights into results with Analytics
  • Unlock your teams potential with workforce optimisation

    Find out more - NICE inContact – Cloud Contact Centre Solutions

Teleopti - Cloud Workforce Management

  • Improved efficiency with fully automated forecasting and scheduling 
  • No investment in server hardware & software licences
  • Scalable solutions to meet the growing needs of your business.
  • Integrate with most IT environments including payroll systems
  • Improve employee engagement and reduce customer attrition

    Find out more - Teleopti - Cloud Workforce Management

Call Recording/IVR Solution

  • Features that provide considerable time savings benefits for your customers
  • Drives improved Contact Centre efficiency
  • Capture sales opportunities that would otherwise be lost
  • Provides an enhanced customer experience which drives loyalty
  • Reduce operational costs

    Find out more - Call Recording/IVR Solution

PCI Payment Cloud Solutions

  • Offers a painless secure transaction to your customers
  • Process payments at any time 24/7
  • Remain compliant with a PCI-DSS Level 1 approved solution
  • 100% hosted – no on-site installation
  • Less initial outlay as can run as a standalone solution or can integrate with your existing CRM solution, it will also work with your existing call recording equipment

    Find out more - PCI Payment Cloud Solutions