About the customer
A Tier 1 American multinational banking and financial services corporation - one of the largest bank holding companies in the United States by assets, with operations in more than 30 countries around the world. 

The challenge

With a large estate of legacy call recording systems originally used to meet the different compliance needs governing its international operations, the bank was facing an increasing number of issues related to the availability and retention of its legacy call recordings.

The call recording systems were of different makes and located in different sites around the world. All had passed the manufacturer’s end-of-life date and were only supported on a reasonable endeavours basis. The fact that the support for the 2003 operating system was due to end in July 2015, was adding to the sense of urgency.

Two years ago the bank was facing a growing number of issues that hindered the availability and integrity of its old recordings, which had to be kept for at least another 5 years for compliance purposes. The end-of-life and end-of-support deadlines of both the recorders and the operating system, as well as the different makes and locations of the systems, were making it difficult for the bank to find a solution that would address all the issues without risking the corruption or loss of the audio files.

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