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Case Studies

Case Studies

Abbey Legal Protection use VoIP Call Recording as a unique differentiator to attract new clients

Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business...

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Back-Office Workforce Optimisation Case Study | HCL IBS Ltd

HCL IBS Ltd has become one of the most efficient financial services outsourcing companies with their advanced back-end administration system - OPX - a Back-Office Workforce Optimisation solution.

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Bookmaker places a safe bet on Business Systems call recording

Betfred is the world's largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National...

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Carers UK team up with OPEX Hosting to support home working volunteers

With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends.

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CE Electric use Audiolog to energise customers and empower staff

CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern...

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Dekra - Hosted Call Recording & Quality Monitoring

Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.

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Driving service excellence for a world-class investment corporation with Interaction Analytics

Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre.

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Equiniti Speech Analytics Case Study

Equiniti implemented Nexidia, a Speech Analytics solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

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Equiniti Workforce Management

Equiniti implemented a new Workforce Management system (Teleopti) delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

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Equity Insurance Group demonstrates agility and service excellence through quality monitoring...

Equity Insurance Group is a specialist motor insurer in the UK. The group comprises: Equity Insurance Partnerships, a leading...

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Experian drive business change and customer retention with Analytics

Experian is a leading global information services company providing consumer information, credit services, decision analytics...

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Hillarys made-to-measure quality approach extends to customer service

Established in 1971 Hillarys is the UK's number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service...

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Knauf build a solid foundation with Vocal Wordwatch call recording portal

Founded in 1932 Knauf is one of the UK's leading manufacturers of plaster, plasterboard and drywall systems as well as providing lightweight solutions for flooring, ceilings and tiles. Implementing these solutions across the UK, Knauf's customers include..

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ReAssure Reduce Operating Costs by 15% with OPX

Find out how ReAssure reduced their operating costs and improved workplace productivity

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Surrey Police set standards on customer service

In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the quality...

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Wessex Water select latest generation Quality Monitoring

Wessex Water is a water and sewage treatment business covering 10,000 square kilometres of South West England...

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Zen Internet Workforce Management

Zen Internet implemented Teleopti, a Workforce Management solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

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