Case Studies

Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business...

HCL IBS Ltd has become one of the most efficient financial services outsourcing companies with their advanced back-end administration system - OPX - a Back-Office Workforce Optimisation solution.

Betfred is the world's largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National...

With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends.

CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern...

Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.

Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre.

Equiniti implemented Nexidia, a Speech Analytics solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

Equiniti implemented a new Workforce Management system (Teleopti) delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

Equity Insurance Group is a specialist motor insurer in the UK. The group comprises: Equity Insurance Partnerships, a leading...

Experian is a leading global information services company providing consumer information, credit services, decision analytics...

Established in 1971 Hillarys is the UK's number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service...

Founded in 1932 Knauf is one of the UK's leading manufacturers of plaster, plasterboard and drywall systems as well as providing lightweight solutions for flooring, ceilings and tiles. Implementing these solutions across the UK, Knauf's customers include..

Find out how ReAssure reduced their operating costs and improved workplace productivity

In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the quality...

Wessex Water is a water and sewage treatment business covering 10,000 square kilometres of South West England...

Zen Internet implemented Teleopti, a Workforce Management solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.