Case Studies
Zen Internet Workforce Management
Zen Internet implemented Teleopti, a Workforce Management solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.
Abbey Legal Protection use VoIP Call Recording as a unique differentiator to attract new clients
Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business...
Bookmaker places a safe bet on Business Systems call recording
Betfred is the world's largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National...
Carers UK team up with OPEX Hosting to support home working volunteers
With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends.
CE Electric use Audiolog to energise customers and empower staff
CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern...
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Dekra - Hosted Call Recording & Quality Monitoring
Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.
Driving service excellence for a world-class investment corporation with Interaction Analytics
Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre.
Equiniti Speech Analytics Case Study
Equiniti implemented Nexidia, a Speech Analytics solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.
Equiniti Workforce Management
Equiniti implemented a new Workforce Management system (Teleopti) delivered by Workforce Optimisation experts Business Systems (UK) Ltd.
Equity Insurance Group demonstrates agility and service excellence through quality monitoring...
Equity Insurance Group is a specialist motor insurer in the UK. The group comprises: Equity Insurance Partnerships, a leading...
Experian drive business change and customer retention with Analytics
Experian is a leading global information services company providing consumer information, credit services, decision analytics...
Hillarys made-to-measure quality approach extends to customer service
Established in 1971 Hillarys is the UK's number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service...
Knauf build a solid foundation with Vocal Wordwatch call recording portal
Founded in 1932 Knauf is one of the UK's leading manufacturers of plaster, plasterboard and drywall systems as well as providing lightweight solutions for flooring, ceilings and tiles. Implementing these solutions across the UK, Knauf's customers include..
ReAssure Reduce Operating Costs by 15% with OPX
Find out how ReAssure reduced their operating costs and improved workplace productivity
Surrey Police set standards on customer service
In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the quality...
Wessex Water select latest generation Quality Monitoring
Wessex Water is a water and sewage treatment business covering 10,000 square kilometres of South West England...
Zen Internet Workforce Management
Zen Internet implemented Teleopti, a Workforce Management solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.
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About Us
Business Systems specialises in call recording technology and today ranks as the UK's most experienced provider with in-house expertise covering:- systems design, implementation and ongoing service delivery and support...
Are you ready for the new Housing customers?
Find out how technology is helping Housing Associations run operations as efficiently as possible, to maintain a positive reputation among tenants in our latest report.
The State of Workforce Management in Contact Centres - 2017
Industry research on the state of Workforce Management technology in Contact Centres across the UK - 2017.