Case Studies

Equiniti implemented Nexidia, a Speech Analytics solution delivered by Workforce Optimisation experts Business Systems (UK) Ltd.

Business Systems implements the Vocal Wordwatch portal to help the bank meet its regulatory obligations

Operating for over 15 years and part of the Abbey Protection Group, Abbey Legal Protection (ALP) is a business-to-business...

Following a merger with Fortis, ABN AMRO had an opportunity to upgrade their recording technology opting for a voice recording..

Air Products Healthcare is a division of one of the largest industrial and medical gases companies in the world. Today...

Atkins is the largest multi-disciplinary consultancy in Europe and the world's eleventh largest international design....

Betfred is the world's largest owner-operator bookmaker. A significant proportion of bets are still placed over the phone during popular sporting events including the Grand National...

With 6.5 million carers across Great Britain, charity organisation Carers UK was set up nearly 50 years ago to offer support to unpaid carers looking after family or friends.

CE Electric UK delivers electricity to over 3.8 million properties across the North East of England, Yorkshire and Northern...

Business Systems helps Dekra, a premier auto-motivation specialist increase sales and profitability with Hosted Call Recording and Quality Monitoring.

Business Systems implements NICE Interaction Analytics to help add value to the Bank's Client Service Centre.

Equity Insurance Group is a specialist motor insurer in the UK. The group comprises: Equity Insurance Partnerships, a leading...

Eurotunnel is the company responsible for running the 35 minute passenger shuttle service through the Channel Tunnel between...

Experian is a leading global information services company providing consumer information, credit services, decision analytics...

Capita is the largest UK owned customer management outsourcing company. With over 40 years of experience the company's...

With over 120 staff operating in South East London, Hexagon Housing have been providing quality social housing care and support services to vulnerable client groups for more than 20 years. Managing over 4,000 properties...

Established in 1971 Hillarys is the UK's number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service...

Founded in 1932 Knauf is one of the UK's leading manufacturers of plaster, plasterboard and drywall systems as well as providing lightweight solutions for flooring, ceilings and tiles. Implementing these solutions across the UK, Knauf's customers include..

National Air Traffic Services Ltd (NATS), the preferred provider of air traffic services in the UK, has chosen Business Systems UK

In line with the Home Office initiative to be more responsive to the public, Surrey Police decided to improve the quality...

Wessex Water is a water and sewage treatment business covering 10,000 square kilometres of South West England...

Digital Interview recording has been successfully implemented with the UK Visas Immigration (UKVI) Asylum team, delivering significant time and cost savings.