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What are we looking for?

Business Systems UK Ltd (BSL) is looking for an experienced Technical Support Engineer to be part of its Support Team based either from our City of London Office or from home but with frequent travel to customer sites.

The main purpose of this role is to provide field support to BSL’s customer base, installing, configuring and maintaining the company’s range of products. 
We are ideally looking for someone with proven experience with Nice Call Recording or WFO systems including NTR, NIM and Engage with all relevant certifications. 
We are looking for someone that also has proven IT support skills covering as wide a range of technologies as possible but are primarily looking for the right mind set – a logical thinker who can analyse, diagnose and resolve issues with minimal assistance. 

Standard hours of work will be 09:00 to 17:30 and you will be expected to work a reasonable amount of regular paid overtime. 

Who do we want to hear from?

Bright, self-motivated customer-facing Engineers with the confidence to deal with external customers on a daily basis. In addition, the following attributes, skills and experience: 

  • Minimum 2 years’ experience working within an IT field support role (external customer facing)
  • Excellent software skills – installation and configuration of operating systems on both desktop and servers including Windows 7 and 10, and Windows Server  2003, 2008, 2012.
  • Excellent hardware skills - building, installing and maintaining servers.
  • Excellent networking skills – installation/configuration of networks and troubleshooting
  • Excellent proven problem solving skills.
  • Highly desirable skills would include experience on other Voice Recording products as well as general telephony and VoIP.  
  • Other desirable skills would include Virtualisation, Microsoft SQL, Clustering knowledge and some basic programming skills would also be of benefit. A knowledge of Workforce Management solutions would also be considered beneficial.
  • Excellent verbal and written communication skills 
  • Current UK Driving License. 
  • Flexible attitude to work - prepared to work overtime and travel to customer sites throughout the UK and Europe, stay overnight when required and sometimes at short notice and participate in a 24 hour support rota.
  • Stable career history – no job hoppers or contractors

Knowledge of SQL, Telecoms, Voice Recording and experience of working in and/or supporting Contact Centres or the Financial sector would be very desirable.

What’s in it for you?

To work for a medium-sized privately owned company with a friendly and supportive culture where you can sense a genuine passion amongst employees to deliver great solutions and continue to grow the brand.

A competitive salary and benefits including:

  • Travelcard or Car allowance
  • Annual leave starting at 22 days, with incremental stages to increase to a maximum of 27 days (plus bank holidays), life insurance, matched contribution pension up to 5%, private medical cover and childcare vouchers.

What do we do?

Business Systems (UK) Ltd is the UK’s leading independent provider of voice technology including call recording, quality monitoring, workforce management, speech analytics and other related products. We’ve been established for over 28 years and have offices in Isleworth, the City of London and Scotland. We design, implement and support our solutions and work with major manufacturers as well as develop our own solutions. 

We operate in a number of key markets:

  • More than 30% of the Financial Institutions use our services to record their trading floors, including The Bank of England, HSBC and Bank of New York Mellon. 
  • Call Centres – we manage the systems for call centres such as Capita, Eurotunnel, Wessex Water, Equiniti and many more where our solutions help to optimise productivity.
  • UK Air Traffic Control –we manage the systems that record the planes flying in UK airspace.
  • NHS – Around 70% of out of hours' doctors use our services when calling patients.