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Opening date for applications: 20/03/2020         Closing date for applications:  20/04/2020

Job Title:  Cloud Contact Centre Director

Department:  Sales

Reports to:  Sales Director

At Business Systems we are looking for a Cloud Contact Centre Director to assist in formulating and implementing the Company’s sales, new business and account management strategy through the Cloud Contact Centre market, achieving the company’s sales targets and objectives.

They will be required to lead, develop and manage the Cloud Contact Centre Team to generate profitable sales and ensure regular and effective communication with existing accounts through their activities.

Objectives and Responsibilities

Sales Management

  • Management and motivation of your team to ensure that their KPI and sales targets are achieved and exceeded.
  • Train salespeople how to sell the product, manage complex sales cycles and penetrate the market without assistance.
  • Help develop new sales strategies and coach the sales team to implement. 
  • Accompany Team members to meetings and provide constructive feedback to improve sales and presentation skills.
  • Setting targets within current accounts, gaining new customers and developing new relationships to grow the business. 
  • Aligning corporate strategy within the sales team to generate pipeline and exceed quotas.
  • Supporting the Director of Sales and achieving or exceeding sales targets for the Cloud Contact Centre business.
  • Sales Forecasting.
  • Develop unified messaging with the lead generation team.
  • Increase pipeline through demand generation and targeted campaigns with marketing.
  • Understanding of competitors in the space and know how to position the strengths of the cloud to overcome objections

New Business Sales

  • Exploit new product/market opportunities and sell propositions to new prospects with a focus on your designated Target Accounts.
  • Negotiate Profitable contracts, terms and conditions.
  • Manage and overcame objections with prospects.
  • Create new revenue opportunities with focus on driving business to close in new and existing accounts.
  • Proactive outbound calls to stimulate interest and generate new business appointments and opportunities.
  • Achieve and exceed KPI targets including calls and meetings (minimum 8 meetings per month).
  • Build and manage sufficient pipeline in order to achieve targets (minimum 7:1 ratio).
  • Achieve and exceed personal, team and product sales margin targets.
  • Salesforce MUST be used to log all planned and post-call activity in a timely manner and failure to adhere to the policy will result in the loss of commission.

Account Management

  • Proactive contact with designated supported customers following the agreed Contact Strategy.
  • Enable sales specialists in other product groups within the Company to sell into existing customer accounts.
  • Increase customer value by uncovering opportunities to provide support, upgrade, cross-sell and up-sell.
  • Ensure high levels of customer satisfaction and reference-ability. 


Customers and Target Accounts

The Customer and Target Accounts assigned to your portfolio will be advised separately and are subject to change at any time during the year.  Other salespeople will have the ability to sell new products into these Accounts in order to maximise sales although prior notice will be given. 

Experience needed for role

  • 5+ years of experience in Enterprise Cloud Contact Centre sales
  • Bachelor Degree
  • Master Degree in Business Administration
  • Strong presentation skills in presenting complex software
  • Strong analytical and financial skills
  • Demonstrated achievement in leading a successful sales team
  • Comfortable with working in a fast paced, growth-oriented company
  • Experience in selling large complex deals
  • Experience with customer-facing skills
  • Experience in training and coaching junior and experienced salespeople
  • 5+ years’ experience working with Nice inContact CXOne
  • Solid understanding of the CCaas and UCaaS space


What’s in it for you?

To work for a medium-sized privately-owned company with a friendly and supportive culture where you can sense a genuine passion amongst employees to deliver great solutions and continue to grow the brand.

A competitive salary and uncapped commission plus:

  • Annual leave starting at 22 days, with incremental stages to increase to a maximum of 27 days (plus bank holidays)
  • Life insurance from the commencement of employment
  • Pension Scheme (Matched contribution up to 5%)
  • Private Medical Cover (upon 1 years’ service)
  • Childcare Voucher Scheme


What do we do?

Business Systems (UK) Ltd is the UK’s leading independent provider of voice technology including call recording, quality monitoring, workforce management, speech analytics and other related products. We’ve been established for 30 years and have offices in Isleworth, the City of London and Scotland. We design, implement and support a variety of systems working with major manufacturers as well as developing our own solutions.

We operate in a number of key markets:

More than 30% of the Financial Institutions use our services to record their trading floors, including The Bank of England, HSBC and Bank of New York Mellon.

  • Call Centres – we manage the systems for call centres such as Capita, Eurotunnel, Wessex Water, Experian etc. and our solutions help to optimise productivity.
  • UK Air Traffic Control –we manage the systems that record the planes flying in UK airspace.
  • NHS – Around 70% of out of hours' doctors use our services when calling patients


Opening date for applications: 20/03/2020         Closing date for applications:  19/04/2020