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Call Recording Technology

OPEX Enterprise

A Cloud Communications Management Solution that allows organisations to route customer communications to agents regardless of device and location, by intercepting and recording a call in the cloud and routing it to an agent’s mobile/landline.

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Unique Supplier of OPEX Enterprise

Business Systems is a top tier provider of OPEX Enterprise, a flexible Cloud Communications solution. 

With one of the largest teams of Workforce Optimisation consultants, and with our Cloud Communications solutions deployed across some of the largest contact centres including KPMG and Reed in Partnership, you’ll benefit from our flexible ecosystem of cloud communications offerings, designed to reduce costs, support remote working and business continuity.

Call Recording Technology

Why Businesses Use OPEX Enterprise

  1. Reliable Monitoring Ability to monitor systems across entire platforms, servers, and network devices, ensuring if an issue occurs it is spotted and resolved quickly.  
  2. Disaster Recovery – Ability for infrastructure to seamlessly fail over to a backup data centre in the event of a single device, multiple devices, or site issue.  
  3. Flexibility– Fully tested and supported with both Microsoft Skype for Business & Microsoft Teams for added user flexibility.  
  4. Compatibility – Platform is fully compatible with Google Chrome, Firefox, and IE.   
  5. Eliminate Software – Platform is 100% web based with no software needed to install onto a desktop saving time and resources. 

Key Features

With OPEX Enterprise, you’ll be able to route customer communications to agents’ devices and maintain real-time visibility of all communication activity across employees, departments, teams and locations. 

  1. Team Leader Functionality

    Listen to live calls or assist call handlers during live calls.  

  2. Intelligent Call Routing

    Intercept and record a call in the cloud and efficiently route it to an agents mobile or landline, regardless of device and location.

  3. Advanced Reporting Capability

    Schedule reports to be sent at certain times of the day to multiple email recipients and build custom reports. 

  4. Customisable Dashboards & Wallboards

    Create real-time individual team dashboard views.  

Empower your business