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Contact Centre Workforce Management (WFM) Solutions

General Business Call Recording

Business Systems offers a range of reliable and robust Call Recording software solutions for general businesses, designed to ensure dispute resolution, fact-finding, staff training and liability prevention.   

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General Business Call Recording Solutions That Work For You

At Business Systems, we partner with many of the leading Call Recording solution providers, including NICE, Verint and Red Box, as well as developing our own software, working closely with businesses to deliver efficiency, ROI and scalability through diligent call recording implementation and thoughtful aftercare post-implementation.  Our solutions are deployed across many general business sectors including travel, retail, recruitment, and hospitality, helping organisations where staff spend a large proportion of their time on the phone, selling, advising, placing orders, or taking reservations.  

Our General Business Call Recording Solutions Range

OPX
"Our single biggest gain since implementing Workforce Management is the increased visibility of our resourcing requirements which has enabled more effective planning and utilisation of resources."

Lucy Harris, Atkins Call Recording and Workforce Management

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Why Choose Business Systems?

Because our team of voice recording experts have over 30 years’ experience in the Call Recording industry.   

  1. Over 30 years’ experience in providing Call Recording solutions and services  
  2. We represent leading Call Recording manufacturers including NICE, Verint and Red Box 
  3. Average employee service length of 10.7 years within the Technical Services division 
  4. Average response time of 24 minutes 
  5. 24-hour service facility with a 365-day support capability 
  6. Securely hosted Call Recording platforms that all conform to ISO27001:2013
"Our single biggest gain since implementing Workforce Management is the increased visibility of our resourcing requirements which has enabled more effective planning and utilisation of resources."

Lucy Harris, Atkins Call Recording and Workforce Management

View Case Study