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Call Recording

Emergency/Mission Critical Call Recording

Business Systems provides Emergency/Mission critical Call Recording, for public and private sector emergency services, where it is imperative to have an account of who said what, particularly in response to serious incidents.  

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Emergency/Mission Critical Call Recording Solutions That Work For You

At Business Systems, we partner with industry leading Call Recording solution providers, as well as developing our own software.   

With a strong heritage in providing Call Recording solutions across emergency/mission critical sectors, our solutions have been deployed across many organisations playing a critical part in reconstructing events and factors leading up to an event, which are instrumental in identifying and helping to prevent future occurrences.  

As industry leading technology experts within the emergency/mission critical sector as well as Government, we are also listed on Lot 13 of the Network Services 2 Framework and G-Cloud 12. In addition, we are appointed suppliers on SPARK DPS Dynamic Purchasing Systems and Automation Marketplace. 

NICE Inform Call Recording
"The quality of recordings is far better than our previous systems. The software itself is superb; it is very flexible; all recordings are instantly available for retrieval."

Senior NATS Systems Engineer, National Air Traffic Services (NATS) Call Recording

View Case Study

Why Choose Business Systems?

Because we are one of the leading emergency/mission critical Call Recording solution providers, with extensive experience working with organisations who are looking to simplify their complex infrastructure, bring together multiple communication channels between the public, emergency centres and first responders, and ensure performance, monitoring and training.  

  1.  Over 30 years specialisation in Call Recording, representing manufacturers such as Red Box, NICE and Verint
  2. G-Cloud 12 supplier 
  3. Network Services 2 supplier (Lot 13) 
  4. Appointed suppliers on SPARK DPS and Automation Marketplace
  5. Dedicated customer service support department 
  6. 24/7/365 service delivery capability
"The quality of recordings is far better than our previous systems. The software itself is superb; it is very flexible; all recordings are instantly available for retrieval."

Senior NATS Systems Engineer, National Air Traffic Services (NATS) Call Recording

View Case Study

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