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Contact Centre Call Recording

Business Systems offers a wide range of Contact Centre Call Recording solutions from leading manufacturers including NICE, Verint and Red Box, as well as developing our own software. 

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Contact Centre Call Recording Solutions That Work For You

With over 30 years’ of experience in the call recording sector offering global support capabilities in over 28 countries, as well as representing leading call recording manufacturers, we help ensure our customers solve mission-critical communication challenges and unlock the value in their voice data.  

With a strong heritage in providing Contact Centre Solutions, our Call Recording Software solutions are deployed across some of the largest contact centres, with customers such as Leeds Building Society and Capita.  Our Contact Centre Call Recording solutions help customers identify areas for improvement, meet compliance demands, improve the customer experience, reduce costs and optimise business processes.

Our Contact Centre Call Recording Solutions Range

"The quality of recordings is far better than our previous systems. The software itself is superb; it is very flexible; all recordings are instantly available for retrieval."

Senior NATS Systems Engineer, National Air Traffic Services (NATS) Call Recording

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Why Choose Business Systems?

Because we are one of the industry-leading Contact Centre Call Recording solution providers. We deliver value through innovation and have been transforming the way organisations work for over 30 years.   

  1. Over 30 years’ of specialisation in Call Recording, representing leading manufacturers such as Red Box, NICE and Verint 
  2. Global support capabilities in over 28 countries 
  3. Contact Centre solutions are provided on a securely hosted platform that conforms to ISO27001:2013 
  4. Technical Call Recording experts who are NICE, Red Box and Verint certified 
  5. Average employee service length of 10.7 years within the Technical Services division 
  6. Average response time of 24 minutes
"The quality of recordings is far better than our previous systems. The software itself is superb; it is very flexible; all recordings are instantly available for retrieval."

Senior NATS Systems Engineer, National Air Traffic Services (NATS) Call Recording

View Case Study

Contact Centre Call Recording Insights

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