As more organisations utilise IP telephony, NICE have added an active VOIP recording facility to their offering. Up until now if IP calls were encrypted for security purposes, it was not possible to record them. With the new active VOIP recording facility, encrypted calls can now be captured and replayed just the same as any other calls.
Enhanced recording applications on IP telephones
NICE is launching a new series of phone applications for the Avaya and Alcatel IP environments, which previously were only available on CISCO architecture. Customers working in the Avaya and Alcatel IP environments can now enjoy additional functionality such as record-on-demand and the ability to tag calls with customer reference numbers or other business data.