Call Quality Monitoring Webinar - 2017
Learn the latest best practices and how to implement a Quality Monitoring programme that delivers better customer service.
Topics covered:
- Going over best practices in running successful Quality Monitoring (QM) programmes
- Discussing the findings of our 2017 QM survey
- Hearing how technology has evolved to help bring QM at the heart of the Contact centre
Panellists:
- Brent Bischoff, Quality Management Consultant & Training Specialist - Business Systems
- Marcus Levit, Quality Monitoring Business Consultant – NICE EMEA
- Chris Rainsforth, Community Development Manager - The Forum
Other useful resources on Quality Monitoring:
Report and White papers:
Articles:
Technology:
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Product
Red Box Quantify QM
Red Box Recorders Quantify QM (TM) is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.