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Bringing QM into the heart of the Contact Centre

Call Quality Monitoring Webinar - 2017

Learn the latest best practices and how to implement a Quality Monitoring programme that delivers better customer service. 

Topics covered:

  • Going over best practices in running successful Quality Monitoring (QM) programmes
  • Discussing the findings of our 2017 QM survey 
  • Hearing how technology has evolved to help bring QM at the heart of the Contact centre


  • Brent Bischoff, Quality Management Consultant & Training Specialist - Business Systems
  • Marcus Levit, Quality Monitoring Business Consultant – NICE EMEA
  • Chris Rainsforth, Community Development Manager - The Forum

Other useful resources on Quality Monitoring:

Report and White papers: