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Brochures

Brochures

Red Box Quantify Brochure

Voice and data recording. Red Box makes it easier than you imagine.

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Vocal Insight - Real Time Business Intelligence

Vocal Insight is a dashboard reporting and performance management application which can be connected into multiple data sources simultaneously to provide real time business intelligence.

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OPEX - Hosted Call Recording

OPEX call recording is a hosted service enabling organisations to record calls without the need to install and maintain expensive capital equipment on their premises. The OPEX service captures the call.

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Red Box Quantify QM Brochure

Red Box Recorders Quantify QM is a quality management package enabling customers to manage call assessment, management, reporting and coaching within small to medium sized contact centres.

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NICE Engage

NICE Advanced Interaction Recorder (AIR), part of the NICE Engage Platform delivers the industry's first real-time streaming solution.

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NICE Quality Central

NICE Quality Central provides end-to-end automation and insight from the entirety of a customer's journey and across complex processes.

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NICE Workforce Management

NICE WFM offers you the flexibility to fit forecasting and scheduling to your specific environment.

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NICE Back Office Workforce Management Brochure

Powerful Back Office WFM software including Workforce Management, Performance Management, Process Management and Quality Management solutions.

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NICE Real-Time Authentication

NICE Real-Time Authentication provides end-to-end authentication in the contact center, allowing agents to focus on providing great service whilst shortening Average Handle Time.

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NICE Interaction Analytics

NICE Interaction Analytics extracts valuable business intelligence from customer recordings and interaction data.

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NICE Fizzback Analytics Brochure

NICE Fizzback Analytics helps you increase response rates and analyze all types of feedback for actionable insights

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NICE Robotic Automation Brochure

NICE Robotic Automation automates those routine processes that do not require human thought or involvement.

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Verint Impact 360 Recording

Verint Impact 360 recording is used to meet government and industry compliance obligations as well as providing fact verification, reducing risk and improving customer experience.

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Verint Impact 360 Workforce Management

Verint's Impact 360 is enterprise workforce optimisation software that helps organisations improve everything that impacts the customer experience.

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Verint 360 Speech Analytics Brochure

Verint Impact 360 speech analytics enables companies to anticipate market and customer needs faster by extracting valuable intelligence contained in customer calls.

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Teleopti Workforce Management

Accurately forecast your exact workforce requirements and optimise staffing and customer service across your enterprise.

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Teleopti Cloud-Based Workforce Management

Teleopti offers their workforce management solution, Teleopti CCC, as a cloud based solution together with Microsofts Azure hosting service.

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Nexidia Interaction Analytics

Nexidia Interaction Analytics handles and analyses large volumes of customer data delivering meaningful results rapidly

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Feedback Ferret Brochure

Feedback analysis and reporting platform using text analytics to transform customer feedback into actionable insight.

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