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OPEX Overview
OPEX Hosting specialises in delivering hosted telephony applications and contact centre solutions
What is a Hosted Service?
The hosted service model provides customers with business applications that are delivered to them via the Web or telephony network. Payment for this service is typically usage or subscription based, so just like any other utility service there is zero capital outlay and customers only pay for what they use.
In the case of OPEX Hosting, telephony applications are provided for general businesses and contact centres thereby relieving them of the need to install and maintain expensive capital equipment on their premises.
What a Hosted Service delivers
New Technology, Reduced Cost, & Flexibility
Hosted services deliver a number of strategic commercial benefits for organisations regardless of their size. Firstly, they gain immediate access to the latest technology which is paramount to running an efficient and profitable business.
Secondly, because the whole nature of hosting is ‘on-demand’ supply and ‘usage’ payment, expenditure is strictly revenue based; all of the issues and costs with having to select, install and maintain expensive capital equipment are removed.
Thirdly, hosted solutions are highly flexible; this ensures clients can develop more efficient and profitable operations by rapidly responding to changing business needs. For example when demand is excessive the OPEX solution can provide re-routing or back up to multi-site contact centres or home-workers.
