Tag Archives: workforce scheduling

Posts Tagged ‘workforce scheduling’

Chris Rainsforth on customer experience today

Chris Rainsforth, Senior Customer Contact Specialist at The Forum, talks to Business Systems about the state of customer experience today at this year’s National Quality & Customer Experience Conference.  One of the key drivers for organisations is to deliver a … Continue reading

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3 Ways Workforce Management Can Improve Policing Efficiency

Police force command and control and contact centres operate in a highly pressurised environment where having the right amount of staff in place to handle inbound emergency calls is critical. Over the years police forces have excelled in benchmarking how … Continue reading

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Insiders Guide to Planning: Workforce Scheduling & Agent Empowerment

Last Updated August 2016 Agent workforce scheduling provides a great opportunity for the planning team to gain buy in from the operation and agents. It presents an opening to highlight the value of the team and also the benefits and … Continue reading

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