Tag Archives: workforce management technology

Posts Tagged ‘workforce management technology’

Does upgrading your Workforce Management software really pay for itself?

Is your Workforce Management still fit for purpose?  If your WFM solution is up for renewal, stop and think if it’s really working for you. Although the initial cost of implementing a workforce management solution may appear large, a quick return … Continue reading

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Why Workforce Management should not be your nemesis

Workforce Management technology has come a long way from the niche, single channel scheduling tool it once was, to the hosted and cohesive solution offering we have today. The technology has developed in parallel with the evolution of the contact … Continue reading

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8 Questions you should ask your WFM vendor

Workforce management (WFM) technology provides the necessary means to maintain a productive and skilled workforce. Having the right resource, in the right place, at the right time is vital in ensuring your organisation builds a reputable and positive customer experience. … Continue reading

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3 Ways Workforce Management Can Improve Policing Efficiency

Police force command and control and contact centres operate in a highly pressurised environment where having the right amount of staff in place to handle inbound emergency calls is critical. Over the years police forces have excelled in benchmarking how … Continue reading

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Four signs your workforce management system is no longer fit for purpose

Workforce management (WFM) technology has moved on leaps and bounds in the last 5 or 6 years so how confident are you that the system you bought into years ago is still fit for purpose in today’s challenging and complex … Continue reading

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