Tag Archives: workforce management solutions

Posts Tagged ‘workforce management solutions’

Does upgrading your Workforce Management software really pay for itself?

Is your Workforce Management still fit for purpose?  If your WFM solution is up for renewal, stop and think if it’s really working for you. Although the initial cost of implementing a workforce management solution may appear large, a quick return … Continue reading

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Cloud versus On-Premise –The battle rages on

Cloud versus on premise. That familiar on-going battle. As a contact centre professional, which one do you choose, particularly when scoping out your requirements for a Workforce Management solution? In a nutshell, there a number of benefits a cloud workforce … Continue reading

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Four signs your workforce management system is no longer fit for purpose

Workforce management (WFM) technology has moved on leaps and bounds in the last 5 or 6 years so how confident are you that the system you bought into years ago is still fit for purpose in today’s challenging and complex … Continue reading

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