Tag Archives: workforce management features

Posts Tagged ‘workforce management features’

Workforce Management: Shift Trader

Humanise the workplace series – Part 3 Agents will always be the most vital resource for your contact centre. As a contact centre manager it’s your job to boost employee satisfaction and retention, lower sickness and absenteeism rates and enhance … Continue reading

Posted in Workforce Management | Tagged , | Leave a comment

Does upgrading your Workforce Management software really pay for itself?

Is your Workforce Management still fit for purpose?  If your WFM solution is up for renewal, stop and think if it’s really working for you. Although the initial cost of implementing a workforce management solution may appear large, a quick return … Continue reading

Posted in Workforce Management | Tagged , , , | Leave a comment

How to reduce attrition rates with workforce management

[Last Updated: August 2017] Reduce attrition rates through: Empowering employees It’s simple – implementing the right workforce management system which comes equipped with self-service functionalities can reduce absenteeism and attrition offering your workforce a greater interest in what they do and … Continue reading

Posted in Workforce Management | Tagged | Comments Off on How to reduce attrition rates with workforce management

Four signs your workforce management system is no longer fit for purpose

Workforce management (WFM) technology has moved on leaps and bounds in the last 5 or 6 years so how confident are you that the system you bought into years ago is still fit for purpose in today’s challenging and complex … Continue reading

Posted in Featured News, Workforce Management | Tagged , , , , | Leave a comment