Tag Archives: workforce management

Posts Tagged ‘workforce management’

Does upgrading your Workforce Management software really pay for itself?

Posted on August 21, 2018 by Business Systems UK

Is your Workforce Management still fit for purpose?  If your WFM solution is up for renewal, stop and think if it’s really working for you Although the initial cost of implementing a workforce management solution may appear large, a quick return … Continue reading →

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Workforce Management FAQs

Posted on August 13, 2018 by Business Systems UK

Are you considering Workforce Management? Do you have a number of questions that need to be answered first? With a wealth of experience under our belt, we address the most frequently asked questions when it comes to Workforce Management technology. … Continue reading →

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How to reduce cost in the Contact Centre

Posted on February 6, 2018 by Business Systems UK

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Black Friday – is your contact centre ready?

Posted on November 15, 2017 by Business Systems UK

Winter is here, and with it comes a group eager to devour all that may lie in their path. Luckily, it’s not the white walkers from the hit show Game of Thrones, but a whole other type of army – … Continue reading →

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Delving deeper into the world of Workforce Management for the Back Office

Posted on June 21, 2017 by Business Systems UK

It is no secret that as a contact centre manager you have to be an expert at doing more with less and prioritising your goals as you go along. This usually means keeping your main focus on front office performance … Continue reading →

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Gamification: Unleash the power of competition

Posted on June 14, 2017 by Business Systems UK

As business environments become more competitive, the importance of team performance for organisational success increases significantly. NICE Performance Management provides a single source of truth for employee performance data and goals.  In addition, it provides targeted coaching and gamification to … Continue reading →

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Cloud versus On-Premise –The battle rages on

Posted on May 11, 2017 by Business Systems UK

Cloud versus on premise. That familiar on-going battle. As a contact centre professional, which one do you choose, particularly when scoping out your requirements for a Workforce Management solution? In a nutshell, there a number of benefits a cloud workforce … Continue reading →

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Forecasting and scheduling for multi-channel contact centres

Posted on April 26, 2017 by Business Systems UK

It is no secret that as consumers we want to communicate with a brand when we want, however we want. In fact, most of us use two or more channels, top of which are the website (85%), phone (75%), email … Continue reading →

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Study Finds Growth in Workforce Management Tech in the UK

Posted on March 15, 2017 by Business Systems UK

louis vuitton outlet stores The ways that customers communicate with the companies with which they do business has changed dramatically in the last decade. The challenge for contact center management, therefore, is to bring together employees, customers and business goals … Continue reading →

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5 mistakes to avoid when scheduling with WFM

Posted on February 15, 2017 by Business Systems UK

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