Tag Archives: voice recording

Posts Tagged ‘voice recording’

How Do I Make My Voice Recording System More Resilient?

[Last Updated May 2020] One of the most frustrating, and potentially costly issues when it comes to retrieving your call recordings is trying to find that one conversation, but realising it has not been recorded as your voice recording system … Continue reading

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Should I Upgrade My Voice Recording System?

Technology doesn’t stand still and engineers and software developers typically spend their days working on the next version of your voice recording system, adding functionality and features, streamlining processes and increasing resource efficiency. New hardware and software is being designed … Continue reading

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Why gaming organisations need voice recording

Despite the launch and subsequent growth of online gaming sites in recent years, there is still a significant proportion of customer support and betting which is handled over the phone. The reason for this is twofold, firstly there are still … Continue reading

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5 reasons why every sales office needs call recording software

Making or receiving telephone enquiries from customers? The way you handle your sales calls has a direct impact on your bottom line. Do you know – really know – how your reps are performing over the phone? Do you know the … Continue reading

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Woori Bank Implements Voice Recording

Woori Bank (formerly Hanvit Bank), the largest Commercial bank in Korea has chosen NiceCall, supplied by Business Systems UK Limited to record all its dealing activity in its most profitable overseas branch – London, UK. Woori Bank, which means ‘Our … Continue reading

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Securing your Voice Recording Solution

[Last Updated: October 2016] Whilst voice recording is still considered a ‘black box’ technology in some areas, in reality the servers will more often than not have a core platform based on an off the shelf operating system. When integrated … Continue reading

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The history of old voice recorders

What do the Leaning Tower of Pisa, London’s Broadgate and a large pile of voice recorders have in common – more than you might think! Everyone knows that the ‘Leaning Tower of Pisa’ leans but not necessarily why it leans. … Continue reading

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Tips on Voice Recording

Up there with life’s monumental dilemmas comes voice recording – Trunk-side recording vs. Extension-side, which one is right for your organisation? Both are well-established and mature offerings with hundreds of thousands of channels deployed globally. The following matrix highlights the advantages … Continue reading

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