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Tag Archives: Speech Analytics
Posts Tagged ‘Speech Analytics’
What is entry level speech analytics and why it’s a must for MiFID II compliance
In an effort to comply with ever-tightening regulations such as MiFID II, Financial Institutions have re-focused their efforts on expanding their compliance teams as well as investigating already established technologies, such as Speech and Text Analytics. This technology has proven … Continue reading
The emergence of Interaction Analytics as a compliance tool
Business Systems’ Tim Thurston explains how Interaction Analytics can be used to help comply with the ever tightening regulations within the financial services Industry. Why is the adoption of Interaction Analytics gaining momentum within financial services? In an effort to … Continue reading
Speech Analytics for Banking and Financial Services [2019]
The mis-selling of Payment Protection Insurance was the first to highlight a need for banks to improve monitoring of customer-agent interactions to ensure compliance was being upheld. Moreover, after the 2008 global financial crisis, consumers have became more aware and … Continue reading
Top 5 technologies that will reduce cost in the contact centre in 2020
[Updated Dec 2019] Contact Centre Managers can face a real challenge when it comes to them trying to reduce cost in the contact centre. To make the most out of every customer interaction requires a balance of productivity, quality and … Continue reading
Speech Analytics in the Police Force Control Room
Facts: A recent study at the University of Michigan suggests that attention and short-term memory processing are directly affected by a person’s surroundings and environment, with noisy environments reducing significantly memory performance The human brain can only hold about seven … Continue reading
The future and adoption of speech analytics technology
‘Winning the war’ in terms of speech analytics technology awareness We catch up with Martin Hill-Wilson, Customer Engagement and Digital Business Strategist at this year’s Institute of Customer Service Annual Conference, where he shares his views on the latest in … Continue reading
Profiling the users of Speech Analytics
With the speech analytics market gearing up to be worth $1.33 billion by 2019* the vast potential for this technology is strikingly high. With plentiful room for growth, which sectors are more inclined to implement speech analytics in their organisation? … Continue reading
10 Valuable Tips On Call Quality Monitoring
A number of valuable insights were shared as a result of the webinar we hosted with Call Centre Helper on Best Practices in Call Quality Monitoring. Thanks to our brilliant speakers and enthusiastic audience participation, the team came away with … Continue reading
The future of Speech Analytics technology
THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 7/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading
Posted in The Inner Circle Guide
Tagged Speech Analytics, speech analytics technology
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