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Tag Archives: speech analytics best practices
Posts Tagged ‘speech analytics best practices’
Experian drive business change and customer retention with Speech Analytics
Experian is a leading global information services company providing consumer information, credit services, decision analytics and marketing services to customers. The Nottingham based contact centre deals with customer enquiries handling around 200,000 calls per month across 270 agents. Here we … Continue reading
Speech Analytics Best Practices – Building Your “A Team”
With more and more companies looking to benefit from Speech Analytics the question of: ‘how best to implement the project’, is very much a topic of current conversation and from our experience the answer is: – ‘build your own A-Team’ … Continue reading