Tag Archives: Robotic Process Automation

Posts Tagged ‘Robotic Process Automation’

5 Top Ways of Using Artificial Intelligence in the Contact Centre

Many organisations are turning to Artificial Intelligence (AI) to improve the customer experience. We’ve all heard about AI and what it could potentially do. But do we really know how it would work in real-life? Here are the top 5 … Continue reading

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Why we need Robots onboard

Computers have always been ultimately about automating repetitive human tasks, be that on the shop floor or the back office. And it’s a trend that has got a new, robotic face in the form of something called Robotic Process Automation … Continue reading

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An Insider’s Guide to Robotic Process Automation – 10 Things to Expect from Robotic Process Automation in 2019

Series 7 – 10 Things to Expect from Robotic Process Automation  Welcome to Part 7, the last in the series of  – ‘An Insider’s Guide to Robotic Process Automation’. Here are 10 things to expect from Robotic Process Automation in 2019: … Continue reading

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An Insider’s Guide to Robotic Process Automation – Cognitive Automation

Series 6 – Cognitive Automation Welcome to Part 6 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Cognitive Automation AI-Based Automated Customer Engagement AI & Process Automation Exception Handling It’s a … Continue reading

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An Insider’s Guide to Robotic Process Automation – Achieving Automation Excellence

Series 5 – Achieving automation excellence Welcome to Part 5 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Robotic Process Automation Excellence Robotic Process Automation roles Robotic Process Automation Training

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An Insider’s Guide to Robotic Process Automation – Best Practice Automations

Series 4 – Best Practice Automations Welcome to Part 4 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’ In this series: Designing Automations Process Recording Automation Pitfalls Automation Reporting

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An Insider’s Guide to Robotic Process Automation – Beginning the Journey

Series 3 – Beginning the Journey with Robotic Process Automation Welcome to Part 3 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: RPA – Do it in-house or out-source it? Building the … Continue reading

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An Insider’s Guide to Robotic Process Automation – Automating Processes

Series 2 – Automating processes  Welcome to Part 2 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: Analysing desktop activities Attended Automation The difference between attended and unattended automation

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An Insiders Guide to Robotic Process Automation – What is Robotic Process Automation?

Series 1 – What is Robotic Process Automation (RPA)? Welcome to Part 1 of the Business Systems blog series – ‘An Insider’s Guide to Robotic Process Automation’. In this series: The era of Robots Industries ready for Automation Realising the … Continue reading

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How to reduce cost in the Contact Centre

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