Tag Archives: remote working

Posts Tagged ‘remote working’

How Can Financial Organisations Remain Compliant In a Work-From-Home Environment?

  The pandemic has had a significant effect on how business are being run, due to the challenges of homeworking and changes to technology.  According to Julia Hoggett, the FCA’s Director of Market Oversight, banks must still deliver the same … Continue reading

Posted in Compliance, Financial Call Recording | Tagged , | Leave a comment

How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak

As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. However, as … Continue reading

Posted in Cloud Solutions, Mobile Phone Recording, Workforce Management | Tagged , , , | 1 Comment