Tag Archives: remote contact centre agents

Posts Tagged ‘remote contact centre agents’

Top Tips for Combating Challenges In The Contact Centre During COVID-19

Our latest webinar, ‘Top Tips for Combating Challenges in The Contact Centre’ was packed with an array of knowledge, best practice techniques and even a very good list of suggestions on what to watch next on Netflix, thanks to our … Continue reading

Posted in Contact Centre Optimisation, Customer Experience, Quality Monitoring, Robotic Process Automation, Speech and Interaction Analytics | Tagged , , | Leave a comment

How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak

As the nation reacts to contain the virus, organisations need to be ready to adapt and do what is right for their staff, colleagues and customers, which includes ensuring employees are able to work from home where possible. However, as … Continue reading

Posted in Cloud Solutions, Mobile Phone Recording, Workforce Management | Tagged , , , | 1 Comment