Tag Archives: Real-Time Monitoring

Posts Tagged ‘Real-Time Monitoring’

Real-Time Feedback, friend or foe?

Real-time feedback is used primarily by contact centres and is the ability to monitor conversations in real-time and intervene where necessary to improve the outcome –whether it is preventing an issue from escalating, taking advantage of a cross-selling opportunity, or … Continue reading

Posted in Contact Centre Optimisation, Quality Monitoring | Tagged , | Comments Off on Real-Time Feedback, friend or foe?

Keeping your contact centre at the cutting edge of technology

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 5/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 5th … Continue reading

Posted in Contact Centre Optimisation | Tagged , , , , , , | Leave a comment