Tag Archives: quality monitoring system

Posts Tagged ‘quality monitoring system’

Quality Monitoring Auditing and Calibrations [2019]

[Last Updated: September 2019] What is quality monitoring in the contact centre? Call monitoring in the contact centre is the process of listening to live or previously recorded calls in order to: audit the performance of agents improve the service … Continue reading

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3 questions to ask when buying a call recording or QM system

Reading through some of our recent case studies, it’s surprising how much in common our customers share when talking about what they want a call recording or quality monitoring (QM) system to deliver for them. This article picks out three common themes … Continue reading

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