Tag Archives: quality monitoring system

Posts Tagged ‘quality monitoring system’

Quality Monitoring Auditing and Calibrations

[Last Updated: August 2016] Auditing and calibrating is an important part of the Quality Monitoring process. In order to provide the objective level of evaluation required to accurately evaluate an agent’s call, contact centres rely on Quality Assurance teams to … Continue reading

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3 questions to ask when buying a call recording or QM system

Reading through some of our recent case studies, it’s surprising how much in common our customers share when talking about what they want a call recording or quality monitoring (QM) system to deliver for them. This article picks out three common themes … Continue reading

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