Tag Archives: PCI Compliance

Posts Tagged ‘PCI Compliance’

When PCI Compliance for call recording sends you running for cover

We’re all aware of the hot potato that is PCI DSS Compliance. PCI guidelines are in a constant state of flux, with Version 3.1 being the latest iteration of the PCI standard. With the emphasis on PCI and data security … Continue reading

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Why gaming organisations need voice recording

Despite the launch and subsequent growth of online gaming sites in recent years, there is still a significant proportion of customer support and betting which is handled over the phone. The reason for this is twofold, firstly there are still … Continue reading

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Cleansing legacy call recordings to achieve PCI Compliance

Do you know whether your older call recordings meet the PCI compliance requirements of today? If you’ve only just recently implemented a PCI Compliant call recording solution but still need to retain recordings where you took credit card data from … Continue reading

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Three important approaches to call recording for PCI Compliance

Update August 2016 – We’ve recently put together an updated article on PCI DSS Compliance. Check out our latest articles on this topic – The Insiders’ Guide to Contact Centre PCI Compliance Pause and resume in call recording can help you … Continue reading

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Organisations still confused about PCI Compliance

According to a recent best practice guide on ‘How to Ensure PCI DSS Compliance’ released by call recording specialists Business Systems, there is still a lot of confusion in the market about the implications for PCI compliance when recording calls. … Continue reading

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