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Tag Archives: legacy call recording
Posts Tagged ‘legacy call recording’
Coping with challenges around accessing and managing call recording data
With the introduction of MiFID II back in January last year and with regulations set to increase and become more burdensome, Financial organisations are faced with constant challenges around managing and accessing their call recording data. Organisations need to be … Continue reading
How to Manage Call Data Across Multiple Systems
Financial services organisations have never been under more pressure to maintain tight control over their data. Regulations now require banks, insurance companies, financial advisers and many others to record every call, keeping up-to-date archives stretching back for extended periods. Driven … Continue reading
Posted in Compliance
Tagged compliance, compliance call recording, legacy call recording, vocal wordwatch, wordwatch
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Proactive Call Extraction: Identifying Risks Before They Happen
Another day another regulation: Identifying Risks before they happen with Call Extraction As data regulations continue to tighten, trade reconstruction has become a priority for compliance managers in the financial sector. No longer is it enough simply to record telephone … Continue reading
Posted in Legacy Call Recording Products
Tagged legacy, legacy call recording, wordwatch
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Legacy Call Recording FAQs
Can I integrate an existing legacy call recording system with a modern, up-to-date solution? Yes this is possible. With a multi-vendor centralised voice recording replay portal, this solution will sit on top of any existing legacy (and also live) call … Continue reading
FStech Awards 2017 Winner’s Profile : Compliance Project of the Year
Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading
Business Systems wins Compliance Project of the Year award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading
Vocal Wordwatch: a solution for legacy and live call replay
Business Systems’ Will Davenport explains how award-winning Vocal Wordwatch can provide a viable, secure solution for legacy and live call replay from a single point of access. One of the reoccurring hot topics our clients are coming to talk to … Continue reading
Survey: are key aspects being omitted when it comes to legacy strategies within the financial sector?
With the majority of respondents agreeing that the biggest threats of non-compliance are financial and reputational, it seems that key aspects of a comprehensive legacy strategy are still being omitted. Since the subprime crisis, the financial services industry has been … Continue reading
The Insider’s Guide to Live & Legacy Call Recording Part 3
It is Part 3 of The Insider’s Guide to Live & Legacy Call Recording and we would like you to meet Anna, a Control Centre Manager who works within the Emergency Services sector. Meet Anna Anna is the Control Centre … Continue reading
The Insider’s Guide to Live & Legacy Call Recording Part 2
It’s Part 2 of The Insider’s Guide to Live & Legacy Call Recording and we would like you to meet ‘IT Ian’. In this series, Ian has to address 3 commonly faced issues: Supporting multiple systems from different manufacturers and/or … Continue reading