Tag Archives: hosted workforce management

Posts Tagged ‘hosted workforce management’

Forecasting and scheduling for multi-channel contact centres

It is no secret that as consumers we want to communicate with a brand when we want, however we want. In fact, most of us use two or more channels, top of which are the website (85%), phone (75%), email … Continue reading

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5 things you didn’t know about Teleopti Workforce Management

Teleopti have specialised in selling workforce management technology for over 20 years and have come a long way since those early start up days in Sweden. With a strong global footprint the company continues to grow its UK customer base … Continue reading

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Identifying if hosted workforce management is right for you

In a recent webinar Business Systems hosted with Call Centre Helper, 60% of attendees stated that they still use excel spreadsheets to manage their workforce resources. With that in mind we thought it timely to reflect on the highlights of … Continue reading

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