Tag Archives: Customer Service

Posts Tagged ‘Customer Service’

4 Steps to Creating an IVR Programme that Customers Don’t Hate

Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading

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Business Systems partners with Customer Feedback Analysis & Reporting experts

http://yeezy350boostv2.us.comyeezy boost 350yeezy boost 350adidas yeezyyeezy boost 350 v2http://yeezyboost350v2adidas.us.comyeezy boost 350 v2 adidas Dissatisfied customers are 4 times more likely to switch to a competitor. At Business Systems we understand the importance not only of collecting feedback from your customers, … Continue reading

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Understanding Millennials

These are your current (or future) employees and customers. Are you getting it right in attracting them and keeping them loyal? Download our Infographic and find out: What Millennials really want from a brand What they want from an employer Tips … Continue reading

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How to Achieve Astonishing Customer Service

Failing to deliver on service can be extremely costly. 93% of people will take action following an inadequate experience. US Businesses felt the truth of it reporting a $41 Billion loss each year due to poor customer service. With a … Continue reading

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Chris Rainsforth on customer experience today

Chris Rainsforth, Senior Customer Contact Specialist at The Forum, talks to Business Systems about the state of customer experience today at this year’s National Quality & Customer Experience Conference.  One of the key drivers for organisations is to deliver a … Continue reading

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5 Ways to Use Speech Analytics

THE INNER CIRCLE GUIDE TO CUSTOMER CONTACT ANALYTICS BLOG: 1/7 ContactBabel recently published the ‘The Inner Circle Guide to Customer Contact Analytics’ which was sponsored by Business Systems. For those with a hectic schedule, we created a short series of … Continue reading

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5 ways call recording can reduce Housing Association complaints

Thanks to recent welfare reforms and housing law changes Housing Associations are under more pressure than ever to demonstrate efficiency and accountability, ensuring tax payer money is spent wisely. There are over 1,500 housing associations in the UK and each … Continue reading

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Improving call handling is the key to success in the hotel industry

The UK Hotel industry is highly competitive with customer service being a key differentiator. When executed well it can mean the difference between star ratings and ultimately lead to improved occupancy rates. An often overlooked point but worth mentioning – … Continue reading

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Drive your taxi bookings up with a simple call recording solution

The taxi and private vehicle hire sector, like most other service-based industries is under increasing pressure to remain competitive and secure bookings, win council and corporate contracts and cultivate repeat bookings to help ensure long term survival. Additional pressures are … Continue reading

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To Outsource or not to Outsource that is the Question

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 4/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 4th … Continue reading

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