Tag Archives: Contact Centre

Posts Tagged ‘Contact Centre’

How to Achieve Astonishing Customer Service

Failing to deliver on service can be extremely costly. 93% of people will take action following an inadequate experience. US Businesses felt the truth of it reporting a $41 Billion loss each year due to poor customer service. With a … Continue reading

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Chris Rainsforth on customer experience today

Chris Rainsforth, Senior Customer Contact Specialist at The Forum, talks to Business Systems about the state of customer experience today at this year’s National Quality & Customer Experience Conference.  One of the key drivers for organisations is to deliver a … Continue reading

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How to get more out of your agent training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate training is imperative for success. Unfortunately making time for agent training doesn’t always seem possible. Contact centres are notorious for being extremely busy and agent … Continue reading

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10 Valuable Tips On Call Quality Monitoring

A number of valuable insights were shared as a result of the webinar we hosted with Call Centre Helper on Best Practices in Call Quality Monitoring.  Thanks to our brilliant speakers and enthusiastic audience participation, the team came away with … Continue reading

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How to Tackle Staff Attrition with Recruitment

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 8/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 8th … Continue reading

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How to Power Up Your Staff with Gamification

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 7/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 7th … Continue reading

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Rethinking Contact Centre Metrics

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 6/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 6th … Continue reading

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Keeping your contact centre at the cutting edge of technology

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 5/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 5th … Continue reading

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The Pro’s and Con’s of cloud based contact centres

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 3/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 3rd … Continue reading

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What are the most successful contact centres doing right?

There was a lot of shared insight at the webinar we hosted back in May with Call Centre Helper and one of the stand out points for us was the recognition of the rise of the multi-channel contact centre yet … Continue reading

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