Tag Archives: contact centre strategy

Posts Tagged ‘contact centre strategy’

Understanding Millennials

These are your current (or future) employees and customers. Are you getting it right in attracting them and keeping them loyal? Download our Infographic and find out: What Millennials really want from a brand What they want from an employer Tips … Continue reading

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How to Achieve Astonishing Customer Service

Failing to deliver on service can be extremely costly. 93% of people will take action following an inadequate experience. US Businesses felt the truth of it reporting a $41 Billion loss each year due to poor customer service. With a … Continue reading

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How to get more out of your agent training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate training is imperative for success. Unfortunately making time for agent training doesn’t always seem possible. Contact centres are notorious for being extremely busy and agent … Continue reading

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To Outsource or not to Outsource that is the Question

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 4/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 4th … Continue reading

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How to create a Contact Centre strategy

********************************************************************************* CONTACT CENTRE GUIDE BLOG: 2/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 2nd … Continue reading

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The changing contact centre – and what you can do about it

********************************************************************************* CONTACT CENTRE GUIDE BLOG: 1/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 1st in the series below. … Continue reading

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The guru’s guide to contact centre management

The editorial team at MyCustomer.com have done a sterling job in the creation of a new guide focussed on the modern contact centre, the challenges faced and the tools, tactics and technology to address them. In fact we were so … Continue reading

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