Tag Archives: contact centre optimisation

Posts Tagged ‘contact centre optimisation’

Navigating & Adapting Your Contact Centre For the Future

As the COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their attention to reopening and looking forward. Organisations, particularly contact centres are now operating in a world that already looks different to the one we left a … Continue reading

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NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone

Business Systems (UK) Ltd are pleased to announce their partnership with NICE inContact, presenting CXone – a unified cloud customer experience platform allowing organisations to act smarter and respond faster to ever-changing consumer expectations. To find out more about the Business Systems … Continue reading

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Gamification: Unleash the power of competition

As business environments become more competitive, the importance of team performance for organisational success increases significantly. NICE Performance Management provides a single source of truth for employee performance data and goals.  In addition, it provides targeted coaching and gamification to … Continue reading

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How to Build a Contact Centre Staff Training Programme

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 9/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 9th … Continue reading

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How to Tackle Staff Attrition with Recruitment

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 8/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 8th … Continue reading

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How to Power Up Your Staff with Gamification

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 7/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 7th … Continue reading

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Rethinking Contact Centre Metrics

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 6/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 6th … Continue reading

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Keeping your contact centre at the cutting edge of technology

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 5/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 5th … Continue reading

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To Outsource or not to Outsource that is the Question

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 4/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 4th … Continue reading

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The Pro’s and Con’s of cloud based contact centres

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 3/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 3rd … Continue reading

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