Tag Archives: contact centre management

Posts Tagged ‘contact centre management’

How to get more out of your agent training

When trying to meet and improve service level agreements, reviewing agents’ performance and providing adequate training is imperative for success. Unfortunately making time for agent training doesn’t always seem possible. Contact centres are notorious for being extremely busy and agent … Continue reading

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The guru’s guide to contact centre management

The editorial team at MyCustomer.com have done a sterling job in the creation of a new guide focussed on the modern contact centre, the challenges faced and the tools, tactics and technology to address them. In fact we were so … Continue reading

Posted in Featured News, The Monitor | Tagged , , , , | 3 Comments