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Tag Archives: compliance
Posts Tagged ‘compliance’
How to Manage Call Data Across Multiple Systems
Financial services organisations have never been under more pressure to maintain tight control over their data. Regulations now require banks, insurance companies, financial advisers and many others to record every call, keeping up-to-date archives stretching back for extended periods. Driven … Continue reading
Posted in Compliance
Tagged compliance, compliance call recording, legacy call recording, vocal wordwatch, wordwatch
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FStech Awards 2017 Winner’s Profile : Compliance Project of the Year
Compliance Project of the Year was another closely fought category at this year’s event, with the judges opting to award the win to Business Systems for its Vocal Wordwatch solution. Financial institutions today are facing tightening national and international regulatory … Continue reading
Business Systems’ partner TeleWare celebrates 25 years of innovation and communication
Communications technology business TeleWare has begun its celebrations of 25 years of market-leading innovation. Over the last quarter of a century, the company has embraced a philosophy of ‘better business through better communications’ and has held innovation at its core, resulting … Continue reading
Posted in Compliance, Mobile Phone Recording, Press Releases
Tagged compliance, MiFID, mobile call recording
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Speech Analytics for Banking and Financial Services [2019]
The mis-selling of Payment Protection Insurance was the first to highlight a need for banks to improve monitoring of customer-agent interactions to ensure compliance was being upheld. Moreover, after the 2008 global financial crisis, consumers have became more aware and … Continue reading
Business Systems wins Compliance Project of the Year award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading
Accountability and Cultural Change for MiFID II Compliance
With less than a year to go until the application of MiFID II, it is becoming increasingly clear that cultural change is being pursued by the financial regulators as a pressure mechanism to achieve systemic compliance. A characteristic example is … Continue reading
Vocal Wordwatch: a solution for legacy and live call replay
Business Systems’ Will Davenport explains how award-winning Vocal Wordwatch can provide a viable, secure solution for legacy and live call replay from a single point of access. One of the reoccurring hot topics our clients are coming to talk to … Continue reading
Business Systems among the 2016 Technology Innovator Awards Winners
Business Systems wins Recognised Leaders in Workforce Optimisation Solutions – UK award, where its unique Vocal WordWatch portal is recognised as Best for Call Retrieval & Replay Technology – UK Isleworth, September 20 2016 – Business Systems announced today … Continue reading
Managing change without compromising compliance
On the 21st-22nd of June we attended the Compliance and Conduct Risk in Financial Services Forum where we held a workshop session with our partners O2, showcasing how technology can help meet the ever changing regulatory and stakeholder demands without … Continue reading
Survey: are key aspects being omitted when it comes to legacy strategies within the financial sector?
With the majority of respondents agreeing that the biggest threats of non-compliance are financial and reputational, it seems that key aspects of a comprehensive legacy strategy are still being omitted. Since the subprime crisis, the financial services industry has been … Continue reading