Tag Archives: cloud technology

Posts Tagged ‘cloud technology’

Top 4 Benefits Of A Cloud Contact Centre

The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We’ve seen it with data storage, and we will now witness the same evolution in the contact centre industry, moving from the on-premise … Continue reading

Posted in Cloud Solutions, Contact Centre Optimisation, Customer Experience | Tagged , , , | Leave a comment

Business Systems – Champions Cloud Interactions as NICE LTD’S – ‘Partner of the Year’ 2018

London, June 2018 – Sharing a joint vision of ‘smart interactions in the cloud’ which is underpinned by analytics and process excellence, Business Systems (UK) Ltd (BSL) once again received NICE Ltd’s top accolade at the prestigious Interactions Business Summit … Continue reading

Posted in Cloud Solutions | Tagged , | Leave a comment

Cloud versus On-Premise –The battle rages on

Cloud versus on premise. That familiar on-going battle. As a contact centre professional, which one do you choose, particularly when scoping out your requirements for a Workforce Management solution? In a nutshell, there a number of benefits a cloud workforce … Continue reading

Posted in Hosted Solutions, Workforce Management | Tagged , , | Leave a comment

The Pro’s and Con’s of cloud based contact centres

************************************************************************************ CONTACT CENTRE GUIDE BLOG: 3/9 MyCustomer.com recently published ‘The Contact Centre Guide’ which was sponsored by Business Systems. For those short on time, we created a series of blogs covering the highlights from each chapter. Please find the 3rd … Continue reading

Posted in Contact Centre Optimisation | Tagged , , , , , , | Leave a comment