Tag Archives: cloud contact centre

Posts Tagged ‘cloud contact centre’

Top 4 Benefits Of A Cloud Contact Centre

The chaos of the worldwide pandemic has pushed us to the verge of another cloud migration . We’ve seen it with data storage, and we will now witness the same evolution in the contact centre industry, moving from the on-premise … Continue reading

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Navigating & Adapting Your Contact Centre For the Future

As the COVID-19 lockdown restrictions slowly start to ease, businesses are now turning their attention to reopening and looking forward. Organisations, particularly contact centres are now operating in a world that already looks different to the one we left a … Continue reading

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Top 5 technologies that will reduce cost in the contact centre in 2020

[Updated Dec 2019] Contact Centre Managers can face a real challenge when it comes to them trying to reduce cost in the contact centre. To make the most out of every customer interaction requires a balance of productivity, quality and … Continue reading

Posted in Customer Experience, Hosted Telephony, Robotic Process Automation, Speech and Interaction Analytics, Workforce Management | Tagged , , , , | Leave a comment