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Tag Archives: call recording
Posts Tagged ‘call recording’
4 Steps to Creating an IVR Programme that Customers Don’t Hate
Interactive Voice Recognition (IVR) technology was hailed as a major breakthrough for contact centre operators. With software that can interpret and act on cues from speech in natural usage, it brought about the opportunity to automate large chunks of call … Continue reading
What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows
Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading
Posted in Call Recording Technology, Compliance
Tagged call recording, call recording advice
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How call recording can improve your law practice
Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading
How to use call recording to solidify your market share within the property sector
The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time. A few years back, we were talking about the change brought about by … Continue reading
4 ways call recording can help achieve top biller status
Recruitment has always been a highly competitive sector with consultants and agencies pitted against one another to achieve top biller or best agency status. The challenge any staffing agency has, is to replicate the successes of their top recruitment specialists … Continue reading
Posted in Call Recording Technology
Tagged call recording, recruitment and call recording
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Digitisation of tape recordings
[Last Updated: March 2018] The way call recordings are stored, plays an important role in ensuring organisations are able to access audio assets either for compliance or business intelligence purposes. Magnetic tape represents one of the riskiest storage mediums for … Continue reading
6 common human errors that can result in call recording tech failure
If your organisation has invested in a call recording solution, it is important to ensure that it is properly functioning at all times, especially when you use it for compliance or mission critical communications. With 27 years of experience delivering … Continue reading
Vocal Wordwatch: a solution for legacy and live call replay
Business Systems’ Will Davenport explains how award-winning Vocal Wordwatch can provide a viable, secure solution for legacy and live call replay from a single point of access. One of the reoccurring hot topics our clients are coming to talk to … Continue reading
Why you should consider Skype for Business Recording
Skype for Business offers contact centres the potential to provide a more personalised service, one that includes video and shared screen/desktop as part of the customer service experience. Through Skype, contact centre agents can answer customers queries via voice or … Continue reading
Making Call Recording work for the entire business
Call recording solutions have been well adopted by contact centres to help improve quality and subsequently customer satisfaction. However, its benefits go far beyond the contact centre and can be applied to a number of different departments across an organisation. … Continue reading
Posted in Call Recording Technology, Featured News
Tagged call recording, call recording advice
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