Tag Archives: call recording maintenance

Posts Tagged ‘call recording maintenance’

Ignore call recording software updates at your peril

Call recording is often touted as a ‘must have’ for businesses but if not managed correctly it can cause unnecessary problems. For instance keeping your Microsoft software patches and Manufacturer software updates current is of paramount importance. Why? If you … Continue reading

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The dangers of ‘set-it-and-forget-it’ call recording

The voice recording solutions of yesteryear (about 4 years ago when life was far less complex) would predominantly fall into the ‘used-in-anger’ category. That is, they would work quietly in the background until called upon to settle a dispute or … Continue reading

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Planning for a flu pandemic with remote technical support

Picture this, a member of staff or worse still a contractor comes in to your offices just days before they are diagnosed with a suspected case of swine flu. Before you know it the aircon system has spread the virus … Continue reading

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Specialist service arrangements for systems integrators

Developing innovative service solutions is the key behind the success and growth of the Business Systems professional services division in recent years. Large enterprise level systems integrators like Damovo typically require the flexibility to offer their customers highly scalable, secure, … Continue reading

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It’s only a matter of ‘time’ before it becomes a problem

With the last vestiges of Winter behind us (well nearly) it’s time to consider the impact that the first clock change of the year has on voice recording systems. In the realms of voice recording the importance of the biannual … Continue reading

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Securing your Voice Recording Solution

[Last Updated: October 2016] Whilst voice recording is still considered a ‘black box’ technology in some areas, in reality the servers will more often than not have a core platform based on an off the shelf operating system. When integrated … Continue reading

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Make your call recording system safe from virus attacks!

Recently the DTI Information Security Breaches Survey found that despite 99% of large companies having anti-virus software in place, 68% still suffered from virus infection. If your Call Recording system is attached to the network it could well be at … Continue reading

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Wordnet – Thales Racal Corner: Liberty Leading the People

“Come on lads, the Wordnets are this way!” For those of you that have ‘Wordnet’ recorders, this article is dedicated to you. Due to the abrupt withdrawal of the Wordnet series by NICE there has been serious customer concern about … Continue reading

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