Tag Archives: call recording case study

Posts Tagged ‘call recording case study’

Who supports Red Box Recorders?

There are many different call recording solutions available on the market today so which one do you choose? Deciding which of these solutions is best suited to your needs and requirements can be a tricky process dependent on a number … Continue reading

Posted in Call Recording Technology | Tagged , , , | Leave a comment

3 questions to ask when buying a call recording or QM system

Reading through some of our recent case studies, it’s surprising how much in common our customers share when talking about what they want a call recording or quality monitoring (QM) system to deliver for them. This article picks out three common themes … Continue reading

Posted in Call Recording Advice, Featured News, The Monitor | Tagged , , , , , | Leave a comment

Tesco and Business Systems Work Together To Ensure Consistent Approach

Tesco, the UK’s largest supermarket organisation, has chosen Business Systems UK Ltd to facilitate the delivery of a consistent approach to customer service and employee development. Tesco carried out performance management manually, before they moved to the automated NiceUniverse quality … Continue reading

Posted in Call Recording Technology, Customer Service Call Recording | Tagged , | Leave a comment