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Tag Archives: call recording advice
Posts Tagged ‘call recording advice’
Coping with challenges around accessing and managing call recording data
With the introduction of MiFID II back in January last year and with regulations set to increase and become more burdensome, Financial organisations are faced with constant challenges around managing and accessing their call recording data. Organisations need to be … Continue reading
What the WannaCry Ransomware attack means for Voice Recording systems operating on Microsoft Windows
Following the recent strain of the WannaCry ransomware attack, experts have cautioned that the best protection for systems running the Microsoft Windows operating system, is to have downloaded a patch issued by Microsoft in March. 1. What if my server … Continue reading
Posted in Call Recording Technology, Compliance
Tagged call recording, call recording advice
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How call recording can improve your law practice
Working in a law firm means you probably take a lot of important calls on any given day, but if you really needed to, could you recount every call you have received and every detail discussed during these calls? Whether … Continue reading
How to use call recording to solidify your market share within the property sector
The property sector in the UK is a continuously evolving sector, largely influenced by the changing socioeconomic and technological landscape of the country at each given time. A few years back, we were talking about the change brought about by … Continue reading
Business Systems wins Compliance Project of the Year award
Business Systems has won the award for Compliance Project of the Year at the FStech Awards 2017, with its Vocal Wordwach solution. Business Systems (UK) Ltd, leading compliance and performance optimisation solutions provider, announced that it has won the ‘Compliance … Continue reading
6 common human errors that can result in call recording tech failure
[Last Updated July 2020] If your organisation has invested in a call recording solution, it is important to ensure that it is properly functioning at all times, especially when you need to use it for compliance recording or mission critical communications. … Continue reading
Making Call Recording work for the entire business
Call recording solutions have been well adopted by contact centres to help improve quality and subsequently customer satisfaction. However, its benefits go far beyond the contact centre and can be applied to a number of different departments across an organisation. … Continue reading
Posted in Call Recording Technology, Featured News
Tagged call recording, call recording advice
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Don’t overlook these call recording features
When most contact centres invest in call recording technology they typically have a list of requirements that have to be met. Usually these requirements include Quality Monitoring (the ability to evaluate agents and report on their performance), Screen Recording (the … Continue reading
4 Things to Consider When Buying a Call Recording Solution
Call recording solutions can be a truly profitable investment that should not be taken lightly. The right call recording solution will not only help you to comply with any internal and external regulations, but it can also provide valuable insight … Continue reading
Has your call recording system reached End of Life?
When selecting a new call recording system your organisation will, in all probability, have evaluated its options so as to identify its requirements in key areas such as: Specification Suitability Manufacturer pedigree Price Support credentials, etc. Whilst not headlining the … Continue reading