Tag Archives: Back office

Posts Tagged ‘Back office’

When was the last time you revisited your back-office operations?

From the beginning of time, organisations around the world have been dealing with the important challenge of driving growth whilst keeping costs down and customers happy. However, we live in a time where customer’s expectations and demands continue to exponentially … Continue reading

Posted in Back Office Workforce Optimisation | Tagged , , , | Leave a comment

Delving deeper into the world of Workforce Management for the Back Office

It is no secret that as a contact centre manager you have to be an expert at doing more with less and prioritising your goals as you go along. This usually means keeping your main focus on front office performance … Continue reading

Posted in Contact Centre Optimisation, Workforce Management | Tagged , | Leave a comment